Let's build your website

All support is by email, so everything is in writing and easy to track. Reply times depend on your care plan: within 2 business days on Hosting & Monitoring, within 1 business day on Care, and the same business day on Care Partner.

Usually not. We work by email, so every request and decision is in writing, which suits busy owners in any time zone. You can send screenshots, short screen recordings or voice messages by email. Regular meetings and ongoing consultations aren't included. On Care Partner, if an issue can't be sorted out by email, we may offer a short troubleshooting call after we've reviewed it.

In two simple steps. First, you approve a design mock-up of your homepage. Then we build the full site and send you a private preview link to review every page. We launch once you're happy.

Static sites don't have a login dashboard; that's part of what keeps them secure. Just email us your changes. Care and Care Partner include monthly edit time; on Hosting & Monitoring (or beyond your plan's allowance), extra edits are $30 per 30 minutes (30-minute minimum). We quote first, and you pay upfront via Wise before we start.

By bank transfer via Wise. All invoices are issued in US dollars (USD). Clients in the US can pay by a normal domestic bank transfer to our US account details. Clients in the UK and Australia can also pay as a local bank transfer, to our UK or Australian account details. We'll include the right details on your invoice. We don't accept card payments, and nothing is charged automatically: you pay each invoice yourself. For website builds, you pay 50% to start and 50% before launch. Care plans are billed every 6 months or yearly (yearly saves you 5% on every plan), so there are only one or two invoices a year. Extra edits are quoted and paid upfront before we start. Please send the exact invoice amount; any fees your own bank charges are yours. A domestic transfer is usually the cheapest way to pay.