Terms & Privacy

Last updated: 10 November 2026

Asking for a quote doesn't commit you to anything. By paying a deposit, paying a care plan invoice, or asking us to start work, you agree to these terms.

Who we are

Agate Solutions is a two-person studio based in the Philippines. We build simple static websites for small businesses, nonprofits, freelancers and community groups. We work by email. Contact us at hello@theagatesolutions.com.

Business days are Monday to Friday, Philippines time, excluding Philippine public holidays.

Payments

• All payments are by bank transfer via Wise. We don't accept cards, and nothing is charged automatically.
• Invoices are in US dollars (USD) and due within 7 days of the invoice date. US, UK and Australian clients can usually pay as a local bank transfer, using the account details on the invoice. Please send the full invoice amount. Any fees your own bank charges are yours.
• Website builds: 50% to start and 50% before launch. We schedule your work once the deposit arrives, and your site goes live once the final payment arrives.
• Care plans are billed in advance, every 6 months or yearly. Yearly billing saves 5% on every plan, including at renewal. Monthly prices are shown for comparison only. We send your renewal invoice before your current period ends.
• Welcome hosting perks apply once only and cover our Hosting & Monitoring plan: 1, 2 or 3 free months with Starter, Business or Growth, or a one-time $14.50 credit on a Launch Page client’s first Care plan invoice. Your first paid period starts when any free months end. Renewals are at the normal price for the plan and billing period you choose, including the yearly saving if you renew yearly.
• Extra edits are $30 per 30 minutes (30-minute minimum). We quote in writing first, you pay upfront, and we start once payment arrives.

Care plans

Care plans include the hosting, checks, edit time and reply times listed on our Pricing page at the time you subscribe. Unused monthly edit time doesn't roll over. While a plan is active, we fix faults in work we originally built, at no extra cost. Reply times are our usual targets (2 business days on Hosting & Monitoring, 1 business day on Care, and the same business day on Care Partner), not a guarantee. Yearly billing saves 5% on every plan, including at renewal.

Late payments

Invoices are due within 7 days. If an invoice is overdue, we'll email a reminder, and a final notice 7 days later. If a Care plan invoice is still unpaid 14 days after its due date, we may replace your site with a simple holding page until payment arrives. Nothing is deleted, and we restore your site within 1 business day of payment. For website builds, work and launch wait until the invoice is paid. If a payment is delayed, just tell us.

Cancellations and refunds

• You can cancel a Care plan anytime with 30 days' notice before your next billing date. The plan continues to the end of the period you've paid for, and your website files are always available to you.
• Prepaid care periods aren't refunded.
• Build deposits are non-refundable once work has started (that's when we begin your design or build after the deposit arrives). If you cancel after that, we can send you the work completed so far, but we don't launch the site or hand over final files until the project is paid in full. If we can't complete your project, we'll refund any amount for work we haven't done.

Revisions and timing

• Delivery timelines: about 5 business days for a Launch Page, about 7–10 business days for Starter, about 2–3 weeks for Business and about 3–4 weeks for Growth. Timelines start once we receive your deposit, your completed project questionnaire and the materials we need from you, such as your logo, photos, business details and any logins. You don’t need finished copy: rough notes are fine, and we polish or write your text as your package includes. They cover our side of the work only. If feedback, approvals or content arrive late, your launch date moves by the same amount of time.
• Your completed questionnaire and project materials are due within 14 days of the deposit. Projects paused for more than 30 days may be rescheduled.
• A revision round is one consolidated list of changes to text, images, colors or section order, sent within 7 days of receiving your draft. New pages or sections, new features or a switch to a different template aren't revisions, but we can quote them as add-ons.
• Post-launch support: Launch Page includes 7 days, Starter 14 days, and Business and Growth 30 days, starting on your launch day. During that time, we fix faults in the work we agreed and delivered, at no extra cost. New content, new pages or features, redesigns and changes to third-party tools or services aren’t included; we quote those first at our usual rates and start once you approve. Support is by email; screenshots, short screen recordings and voice messages are welcome. On Care Partner, if an issue can’t be sorted out by email, we may offer a short troubleshooting call after reviewing it. Regular meetings, ongoing consultations and unlimited calls aren’t included. This doesn’t limit any rights you have under the law.

Ownership and usage rights

Once you've paid in full, you own your content, logo files and colors, and you can use your finished website for as long as you like, including taking your website files to host elsewhere. The underlying template design and code stay ours, and we may use them for other clients, never your text, images, logo or brand. Stock images are licensed for use on your website and business marketing, not for resale. You confirm the text, photos and logos you send us are yours to use. You're responsible for the content you send us. If someone claims that content infringes their rights, that claim is yours to handle. We may only feature your finished site in our portfolio or a "Clients we've worked with" section with your permission first. You can decline, or withdraw that permission at any time, and we'll remove it. We may reuse general layouts and design ideas to create new sample templates, using sample names, colors and stock images. We never use your logo, content, photos or personal data for those samples.

You register and own your domain in your own name. We connect it for you. You're responsible for renewing it and for any accounts you own (email, analytics, video, tours, or booking tools). If a third-party service changes its price, features, or terms, that sits with the provider.

If you share a reference site, we use it for general style inspiration only. We don't copy another site's text, images, logos or code.

Our responsibility

We take care with our work, but websites also depend on third-party services and tools, such as hosting, payment and form services, and any tools you ask us to embed. We're not responsible for outages, data loss, or changes on those services, or for lost profits, lost sales, or other indirect losses. If something goes wrong in work we did, our total responsibility is limited to the amount you paid us in the 12 months before the claim, except where the law doesn't allow that limit. We don't promise a particular number of visitors, enquiries, sales, or search rankings.

Video and 360° tours

• What’s offered: a video hero is a $120 USD one-time add-on for Launch Page and Starter: one muted, looping 10–15 second clip in your homepage top section. Business includes the same single hero clip. Growth includes a hero clip up to 20 seconds, up to 2 short in-page clips (up to 15 seconds each), 1 promo video embedded from your own video account (no length limit, embedded as it is, without editing) and 1 embed of your existing hosted 360° tour. Other packages can add an existing hosted tour embed for $50 USD per tour. Anything extra is quoted in writing and approved before we start, and paid as set out in Payments.
• What’s included: simple implementation only, using free licensed stock footage or footage you supply, with a basic trim and compression (we aim for about 3–5 MB per hero clip, but the final size depends on the footage), a still image for reduced-motion settings and, where it helps speed, smaller screens, and one clip swap during your project’s revision round. Later changes use Care plan time or extra edits.
• Not included unless quoted: filming, creating, shooting or stitching 360° tours, custom animation or motion graphics, advanced editing, voiceover, music or sound licensing, bespoke branding, and producing captions or transcripts.
• Your footage and tours: you confirm you own them or have permission to use them commercially on your website, including permission from people who appear and for any property or brands shown, and that you’ve handled any consent or privacy steps needed to share them. Content and claims must be truthful, and you’re responsible for claims in regulated areas. We may decline content we believe is unlawful, misleading or unlicensed.
• Stock footage: we use footage from free stock libraries under their licenses. It isn’t exclusive to you, its creators keep ownership, the library’s license conditions continue to apply, and a library may withdraw an item. If that happens, we can help you replace it.
• Accounts and providers: you own and manage your YouTube, Vimeo or tour accounts, pay any paid stock, hosting or subscription fees, and send working links that are public and allow embedding. We don’t download videos or work around privacy settings or copy protection. Embedded players are provided by those services under their own terms. They may show branding or ads, set cookies or collect data, and their availability and quality depend on the provider and your plan. If a video or tour becomes private or unavailable, we show a still image or a link instead.
• Privacy and consent: whether your site needs a privacy notice or cookie consent for embeds depends on the platforms used and where your visitors are. We agree the setup with you before launch. A visitor clicking play isn’t treated as consent on its own.
• Accessibility: background clips are silent and decorative, so key information stays in your page text. For promo videos with speech or important information, please supply captions or a transcript where they’re needed, and we’ll add them within the agreed scope. We build carefully, but we can’t guarantee that a site meets every accessibility or privacy law.
• Results: video and tours are design choices. We don’t promise they’ll improve search rankings, enquiries or sales.

Privacy

• What we collect: the details you send through our form (name, email, message, and the package and template you choose) or by email.
• How we use it: only to reply to you and to run your project. We don't sell your information or share it for marketing.
• Who processes it: form submissions are processed by Web3Forms, which delivers them to our inbox and may also receive technical data such as your IP address. Our email is handled by Zoho Mail. This website is hosted on Cloudflare. These providers may process your data in other countries, including the United States, to deliver their services.
• How long we keep it: If we don't start a paid project, we keep enquiry emails for up to 12 months, or sooner if you ask us to delete them. For paid projects, we keep project and invoice records for as long as business and tax rules require.
• Hosting: this website is hosted on Cloudflare, which processes technical request data (such as IP addresses) to deliver and protect the site.
• Cookies: this website doesn't use analytics or advertising cookies. Cloudflare may set a technical or security cookie to protect the site.
• Analytics on client websites: for Growth and Care Partner clients, we set up free Cloudflare Web Analytics by default, which is designed to count visits without cookies. Google Analytics is set up only if agreed in your quote, and advanced tracking or consent tools are quoted separately. As the site owner, you decide which tools your site uses, and we agree any privacy notice or consent setup with you.
• Your choices: email hello@theagatesolutions.com to ask for a copy of your details, to correct them, or to have them deleted. We'll confirm by email. We may still keep invoices and other records the law requires us to keep.

Governing law

These terms are governed by the laws of the Philippines. If there's a disagreement, we'll first try to sort it out by email. If we can't, the courts of the Philippines can hear the dispute. This doesn't limit any rights you may have under the consumer laws of your own country, if they apply.

Changes

We may update these terms from time to time. The date at the top shows when they were last changed. For work already underway, or a care period you've already paid for, the terms in place when you paid still apply until that work or period ends, unless we both agree otherwise.